Exchanges and Returns

Once the order has been received, the customer has 15 days to return or exchange the item. The cost of returning the item is borne by the customer, except for quality / error reasons on Made In’s part.
 

HOW TO EXCHANGE OR RETURN

Place your unused item in its original packaging, with the return form completed (the form is received with your order).
 
Send the item to the address indicated on the form by any carrier you see fit. In the event that Made In is responsible for postage for the reasons indicated above, you will receive collection instructions by email / telephone (Carrier, Date of collection, Code and label for collection).
 
For more information or if you have any questions, please do not hesitate to contact our customer service via email: support@madein-shops.com or WhatsApp: +351 913815097.
From Monday to Friday, from 9:30 a.m. to 6:00 p.m.
 
*We do not exchange or accept returns of modified items.
 

SIMPLIFIED CTT RETURN:

Made In offers simplified returns by CTT, at a cost of €3.99, which is borne by the customer. Simply follow the link: https://submission.ctt.loop-os.com/?instance_id=310
 
To use this service, customers must go to the dedicated page on the CTT website, select the store where they made the purchase and fill in the information required for the return, such as the order number, date, address details and reason for the return. After paying for the shipment online, customers receive a return code, allowing the order to be delivered without the need to print any documents or shipping labels. The return can be made at one of the 3,000 CTT Delivery Points, including CTT stores, CTT points, Payshop agents and Locky lockers.
 

EXCHANGE / REFUND DEADLINES:

Upon receipt by us, we will deal with it within an average of 3 working days.
 
If you want to exchange it for an item of a lower value, you will be issued with a voucher that can only be discounted in online stores, except for the cost of postage, subject to a maximum period of 180 days for the discount. Returns are not possible.
 
In the case of returns, the amount will be refunded using the same payment method as the order (indicate the IBAN if the payment was made by bank transfer).
 
Please note that returns by credit card/bank transfer can take up to 10 days, depending on the processing banks. Through Paypal within 3 working days.
 

THROUGH OUR PHYSICAL STORES

Once you have received confirmation from our customer service that you can exchange the item in a store, you must go to the store indicated with the item properly packaged in the original package along with the return form. Exchanges can only be made for items of equal or greater value. For a refund, you will have to leave the item and wait for the process indicated above.
 

EXCHANGE AND RETURNS POLICY FOR ORDERS IN THE EUROPEAN UNION AND OUTSIDE PORTUGAL

If you are not completely satisfied with your purchase, we offer the possibility of an exchange or return within the established time limit. To make the process easier, here are the details on how to proceed:

Returns

If you wish to return an item, the return is at the customer’s discretion and expense. To ensure that the return is processed correctly, please follow the instructions below:
 
Place the item in perfect condition and without signs of use in the original packaging.
Fill in the returns form that comes with your order.
Send the product to the address indicated on the return form, using any carrier of your choice.
Shipping costs
The return shipping costs are the responsibility of the customer.
Remember that we do not accept returns or exchanges of products that have been modified, such as items with marks, signs of use or alterations of any kind.

For more information or if you have any questions, our customer service team is at your disposal. Please contact us via the following channels:

Email: support@madein-shops.com
WhatsApp: +351 913 815 097
Service available from Monday to Friday, from 9:30 a.m. to 6:00 p.m.

 

EXCHANGE AND RETURNS POLICY FOR ORDERS OUTSIDE THE EUROPEAN UNION

Unfortunately, orders placed outside the European Union are not eligible for exchanges and returns.
 

DEFECTS / QUALITY CONTROL

To submit a defect regarding an item, follow the link to fill in the information to be analyzed by our quality department.
 
How to fill in:
 
You must fill in all the fields indicated (Name, email and subject),
Select the option of how you obtained the item,
Write a brief summary of the defect,
 
Attach 3 mandatory photos below:
 
1. Photo of the item;
2. Photo of the defect;
3. Photo of the sole
 
Request link: https://www.madein-shops.com/formulario-de-qualidade/
 
We have a deadline of 30 working days for analysis and response.