EXCHANGES AND RETURNS POLICY

After receiving the order, the customer has 15 days to request an exchange or return of an item.

Return costs are borne by the customer, except in cases of quality defect or Made In error.

We do not accept exchanges or returns of modified items or items showing signs of use.

HOW TO EXCHANGE OR RETURN

  1. Place the unused item in its original packaging.
  2. Include the duly completed return form (sent with the order).
  3. Send the item to the address indicated on the form, using a carrier of your choice.

If the return is Made In's responsibility (error or defect), you will receive instructions by email or phone with:

  • Carrier
  • Collection date
  • Code and label

PROCESSING TIMES

After receiving the item, the process will be handled within an average of 3 business days.

Refunds

  • Made using the same payment method used for the purchase
  • Bank transfer payments require an IBAN
  • Timelines:

    Card/Transfer: up to 10 days (depending on the bank)
    PayPal: up to 3 business days

Exchanges

  • If you exchange for an item of lower value, a voucher will be issued:

    Valid only in the online store
    Usage period: 180 days
    Does not include shipping costs

    It is not possible to refund the remaining value

EXCHANGES IN PHYSICAL STORES

After customer support confirmation:

  • Go to the indicated store with:

    Item in original packaging
    Return form

Conditions:

  • Exchanges only for items of equal or higher value
  • For refunds: the item must be delivered and the process follows the timelines indicated above

ORDERS IN THE EUROPEAN UNION (OUTSIDE PORTUGAL)

We accept exchanges and returns within the indicated period.

Conditions:

  • Item in perfect, unused condition
  • Shipment with completed return form
  • Shipment to the indicated address

Shipping costs

  • Always borne by the customer

ORDERS OUTSIDE THE EUROPEAN UNION

Orders placed outside the European Union are not eligible for exchanges or returns.

DEFECTS / QUALITY CONTROL

To report a defect, you must fill out the form:

https://www.madein-shops.com/formulario-de-qualidade/

Instructions:

  • Fill in all fields (name, email, and subject)
  • Indicate how you obtained the item
  • Describe the defect

Mandatory photos:

  1. Photo of the item
  2. Photo of the defect
  3. Photo of the sole

Analysis period: up to 30 business days

CUSTOMER SUPPORT

For any questions or additional information: